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  • 01How do I open a new account?

    Opening a new account with us is quick and easy. You can choose one of the following options:

    • Online: Visit our Open an Account page, select the type of account you’d like to open, and follow the step-by-step instructions. You’ll need a valid government-issued ID, your Social Security number (or equivalent), and proof of address.
    • In Person: Visit any of our branch locations with the required documents. Our team will guide you through the process and answer any questions you may have.

  • 02How can I check my account balance?

    You can check your account balance anytime using one of the following methods:

    • Online Banking: Log in to your online banking account via our website to view your balance and recent transactions.
    • Mobile App: Download and log in to our mobile banking app for secure, on-the-go access to your account information.
    • Phone Banking: Call our automated phone banking service or speak with a representative to get your balance.
    • In Branch: Stop by any of our branches, and our staff will be happy to assist you.

  • 03Is online banking secure?

    es, online banking with us is secure. We use advanced security measures to protect your personal and financial information.

  • 04How do I apply for a loan?

    Applying for a loan with us is simple. You can choose from the following methods:

    1. Online Application: Visit our Loans Page and select the type of loan you need—personal, business, mortgage, or auto. Complete the online application form and upload any required documents.
    2. In Branch: Visit any of our branches to speak with a loan officer. Bring valid ID, proof of income, and any relevant documents (e.g., business plan, collateral documents, etc.).
    3. Via Mobile App: Log in to our mobile banking app, navigate to the "Loans" section, and follow the prompts to apply.

  • 05How do I reset my online banking password?

    If you’ve forgotten your online banking password or need to reset it:

    1. Online: Go to the login page and click on "Forgot Password?". Follow the prompts to verify your identity and create a new password.
    2. Mobile App: Tap “Forgot Password” on the login screen and follow the steps.
    3. Customer Support: If you’re unable to reset your password online, contact our customer care team or visit any branch for assistance.

  • 06How can I update my personal information?

    To update your phone number, email address, or other personal details:

    1. Online or Mobile App: Log in, go to your account settings, and update the relevant information.
    2. In Branch: Visit any of our branches with a valid ID and proof of the new information.
    3. Email or Contact Form: In some cases, you can submit a request through our official email or contact form, along with scanned identification.

  • 07What should I do if I lose my debit card?

    If your debit card is lost or stolen:

    • Immediately block the card via our mobile app or online banking.
    • Contact our 24/7 customer service to report the loss and request a replacement card.
    • Visit a branch if needed for urgent assistance or to pick up a new card.